Return & Refund Policy

Return & Refund Policy – Zentra

Thank you for shopping at Zentra. We appreciate your business and want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return and refund policy.

Returns

You have 30 days from the date of delivery to return your item(s). To be eligible for a return:

  • Items must be unused, in the same condition that you received them.

  • Items must be in the original packaging.

  • Proof of purchase is required.

Refunds

Once your return is received and inspected, we will send you a notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.

Contact Us

If you have any questions about returns or need assistance, please contact us at:
📧 myzentra@gmail.com