Get in Touch. We're Here to Help!
At Zentra, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.
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Return & Refund Policy
Return & Refund Policy – Zentra
Thank you for shopping at Zentra. We appreciate your business and want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return and refund policy.
Returns
You have 30 days from the date of delivery to return your item(s). To be eligible for a return:
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Items must be unused, in the same condition that you received them.
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Items must be in the original packaging.
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Proof of purchase is required.
Refunds
Once your return is received and inspected, we will send you a notification regarding the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.
Contact Us
If you have any questions about returns or need assistance, please contact us at:
📧 myzentra@gmail.com
Shipping Policy
Shipping Policy – Zentra
At Zentra, we aim to deliver your order quickly, safely, and affordably. Please review our shipping policy below:
Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order is shipped.
Shipping Time
Estimated delivery times:
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Domestic (within your country): 3-7 business days
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International: 7-21 business days
Please note: Delivery times may vary depending on your location and potential customs delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so be sure to subscribe to our newsletter!
Order Tracking
You’ll receive a tracking number as soon as your order is fulfilled. You can track your package at any time using the link provided.
Delays & Issues
Zentra is not responsible for shipping delays caused by the carrier, customs, or incorrect shipping information provided by the customer. However, we’re here to help! If you experience any issues, please contact us.
Contact Us
For any shipping questions or concerns, reach out to us at:
📧 myzentra@gmail.com
Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.